Tenant FAQ

You have to be at least 18 years old. If you aren't under 18, click here to use our online portal for submitting an application.

Call the number on the listing directly or click here to contact us through the contact page. After receiving a request, we'll quickly organize a property viewing. Our goal is to make sure you'll find your dream home.

Yes, you have to sign a lease by appointment. The majority of our properties come with a 12-month lease. It states the responsibilities of both sides covering the whole tenancy period.

A security deposit will be required at the time of Lease signing.

Your rent is due on the first day of every month. We offer a variety of payment options.

Pay online Click here to access the system. Use Tenant Login to view your account balance as well.

Mail the rent directly to our office. Don't forget to indicate your address and unit number on the money order memo.

Bank automation. Use auto-transfer and never miss a payment

Please note that we currently do not accept cash payments.

Rent increases usually happen after the lease term expiration. Of course, it isn't always increased. Our analysis accounts for the property owner's requests and relevant market conditions.

We aren't able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws. We treat all tenants equally.

Immediately call our accounts receivables department. Failing to contact could lead to an eviction.

Yes, but every roommate needs to get approval. You can do this using a rental application form. After filling out the form, pay the application fee, and wait for the screening results. Skipping any of these steps violates the lease and could lead to termination.

Emergencies threaten human lives and/or cause property damage. For example, a burst pipe flooding the home and a broken heater during the cold season are definitely emergencies.

The pet policy depends on the terms in each specific lease agreement. When you already have a pet and you want to add an extra one, please call our office first. We will process every request separately depending on the lease terms.

No, you would violate the lease agreement terms. It's possible to install new locks, but then you have to write a request. Wish to add extra locks? You have to bear the associated costs. Our approved contractors need to conduct the work.

If there's a need to enter the property, we'll notify you beforehand. There are many possible reasons for the entrance of managers or staff. For example, landlords may enter the home for emergency repairs. Also, they might allow insurance agents or inspectors to enter the property. But regular maintenance is preferably carried out when you aren't away from home.

We currently recommend it but do not require it.